Dell Upgrade from 3Y Basic Advanced Exchange to 3Y Dell Care Plus Advanced Exchange

Extended service agreement - replacement (for monitors) - 3 years - shipment - repair time: 1-2 business days - for Dell SE2425HG; Plus S2425HSM, S2725HSM
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Manufacturer Dell
Part number ML1_3AE3CAE
  • £8
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  • Information
    • 24x7 access to Dell experts – Around-the-clock phone and online support from in-region ProSupport technicians for covered hardware and common software issues.
    • Next Business Day onsite repair – After remote diagnosis confirms a covered issue, Dell dispatches a technician and/or parts, typically by the next business day, to reduce downtime.
    • Optional Accidental Damage and KYHD – Dell Care Plus can be configured with Accidental Damage and Keep Your Hard Drive to add real-world and data-protection coverage where risk is highest.
    • Balanced cost and capability – Provides stronger response and expertise than Dell Care Basic while remaining more economical than full ProSupport Plus for PCs.
    • Easy to standardize globally – Aligns multiple ProSupport-based SKUs under a single Dell Care Plus label to simplify portfolio and entitlement management for partners and IT teams.
    • DCP maps ProSupport-based support into the 'better' Dell Care tier, offering 24x7 expert help and NBD onsite repair with optional accident and data-retention add-ons.
    The 3Y Dell Care Plus Advanced Exchange service offers coverage for your monitors. This extended service agreement ensures that any issues that arise during the three-year contract period are addressed efficiently. With replacement equipment shipped directly to your location, monitor downtime is minimized. Additionally, this service includes web support, remote diagnosis, and dedicated phone or chat support to assist with inquiries. The repair time is typically completed within 1-2 business days, allowing for a seamless experience in maintaining productivity. Investing in this service agreement means ensuring support and maintenance for your monitor investment.
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